FAQs

1. What kind of products do you sell?
We offer baby care, baby items, and bath products. Safe, gentle, and practical for everyday use.

2. Are your products safe for babies?
Yes. We focus on quality and comfort first. If we would not use it for our own families, we will not sell it. Always check product details and follow the care guide.

3. How do I place an order?
Choose your product, add it to cart, then complete checkout. It takes only a few minutes.

4. Do you ship worldwide?
Most orders ship to many countries. Shipping options show at checkout. If you do not see your country, contact us.

5. How long does shipping take?
Processing usually takes 1 to 3 business days. Delivery time depends on your location. You will get tracking once the order ships.

6. Can I change or cancel my order?
Contact us quickly after placing your order. If it is not shipped yet, we will try to help.

7. What is your return policy?
If an item arrives damaged or wrong, contact us within 14 days with photos. We will review and guide you on the next step. For hygiene reasons, used baby items cannot be returned.

8. What if my package arrives damaged?
Take pictures of the box and the product. Send them to us. We will work with you for a solution.

9. Do you offer refunds?
Yes, in approved cases such as damaged or incorrect items. Once approved, refunds go back to your original payment method.

10. How can I contact you?
Email us anytime. We are happy to help.
BABYLONIANBATH@outlook.com.